Frequently Asked Questions
Everything you need to know about your building and renovation projects.
What are your delivery options for heavy building materials?
We offer specialized curbside delivery for bulk items such as timber, bricks, and cement. Standard delivery takes 3-5 business days, while express options are available for selected metropolitan areas.
Do you offer trade discounts for contractors?
Yes, TESCO Building Supplies provides exclusive pricing for industry professionals. You can apply for a trade account through our website to access volume discounts and tax-exempt purchasing.
What is your return policy on over-ordered supplies?
Unopened and undamaged materials can be returned within 30 days of purchase. Please note that custom-cut timber and special-order items are non-refundable.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking link and the contact details of the freight carrier handling your supplies.
Are your timber products sustainably sourced?
Absolutely. All timber sold at TESCO Building Supplies is FSC or PEFC certified, ensuring it comes from responsibly managed forests that provide environmental and social benefits.
Can I request a quote for a large-scale project?
Yes, for large residential or commercial projects, you can upload your bill of quantities via our 'Request a Quote' page, and our team will provide a competitive estimate within 24 hours.